Comwell app

Comwell and Dwarf have spent the past ten years working together to make Comwell’s own digital channels the guests’ preferred way of connecting with the hotel. This has, among other things, shifted significant market share to Comwell.com and positioned Comwell as a digital frontrunner in the hotel industry.

The next step was to develop an app that would give guests greater control over their stay, allowing them to manage check-in, payments, room status, digital keys and additional purchases directly from their phones, in real time. However, the existing platform wasn't built to support this. Comwell.com was a monolithic application with tightly interconnected systems. Even minor changes were therefore slow and risky to implement, limiting how quickly new services could be developed.

That meant the project grew into something much bigger than a new app. Under the name "Phoenix", Comwell and Dwarf rebuilt the underlying foundation with a more service-oriented and modular architecture, while developing the new app on top of it. The goal was to create a platform that could support the new guest experience while making it easier to develop new digital services across Comwell's 16 hotels.

Project Phoenix is Comwell’s largest digital transformation to date. The platform is gradually being migrated from a single, monolithic application to a service-oriented architecture on Microsoft Azure, with the hotel management system Infor HMS serving as the chain’s central source of data. Built around it is a suite of services and APIs connecting bookings, guest profiles, loyalty, payments and digital keys. Data is synchronised across systems in real time.

The architecture is not an end in itself, but it is a prerequisite for the guest experience in 2026. That experience comes to life in the Comwell app, launching in summer 2026 and developed in Flutter for both iOS and Android.

The app allows guests to manage their entire stay in one place. Check-in is handled directly from their phone, with payment completed at the same time, so everything is taken care of before arrival. At departure, the bill is settled directly in the app, eliminating queues and unnecessary friction. The room key is digital and stored on the guest’s phone, allowing them to go straight to their room. Additional purchases and upgrades are registered directly in the booking within the hotel’s core system.

Room service can be ordered through the integrated Concierge feature and delivered to the guest’s room or wherever they happen to be, with payment charged directly to their room bill. Comwell Club uses the same login and profile across web and app. One identity, the same benefits.

Guests who have booked through external booking platforms are also included in a unified pre-arrival journey across all booking channels. This makes the app and its underlying architecture a key tool in the strategy that has defined the partnership from the beginning: owning the guest relationship, regardless of where the first interaction takes place.

The Comwell Hotels app launched on the App Store and Google Play in summer 2026 as the first major, visible result of Project Phoenix and the guest’s new central hub for their stay: check-in, payments, digital keys, room service and loyalty. All in one app.

At the same time, the platform has made it possible to digitalise a range of essential guest services. Room service can now be ordered and delivered directly to guest rooms, positively impacting both the service experience and revenue. Traditional in-room telephones have also been phased out, resulting in lower operating costs.

The greatest benefit lies in reducing friction throughout the guest journey while freeing up staff time for the service tasks that matter most.

There is also a less visible benefit beneath the surface. Comwell now has a platform where new digital services can be developed, tested and launched independently of one another. This shortens the journey from idea to implementation and provides a digital foundation that can evolve at the same pace as guest expectations.

Follow along here for ongoing updates on results and performance metrics.